Ubookservice, Inc. and its affiliates (collectively, "Ubookservice") respect the privacy of users (a "User" or "Users") and experts (an "Expert" or "Experts") alike. This privacy policy explains Ubookservice’s privacy practices in connection with the use of the web-application (the "Web-App") operated by Ubookservice. This privacy policy is incorporated into the Terms of Service between Ubookservice and Expert (the "Agreement"). Capitalized terms not defined herein shall have the meaning ascribed to them in the Agreement.

THIS PRIVACY POLICY ONLY GOVERNS UBOOKSERVICE’S USE OF YOUR PERSONAL INFORMATION. THE USE OF USER’S PERSONAL INFORMATION BY EXPERT (OR OTHER THIRD PARTIES) IS NOT CONTROLLED BY UBOOKSERVICE, AND USER SHOULD REVIEW EXPERT’S PRIVACY POLICY INDEPENDENTLY. UBOOKSERVICE IS NOT RESPONSIBLE AND WILL BEAR NO LIABILITY TO EXPERT’S PRIVACY POLICY OR TO EXPERT’S COMPLIANCE WITH IT.

To the extent that the provisions of Regulation (EU) 2016/679 ("GDPR") apply to the processing of personal data under these Website Terms And Conditions, the Ubookservice’s Data Processing Addendum serves as an integral part of these Website Terms And Conditions.

As an Expert, when you register to the Web-App, you are asked to provide Ubookservice an active e-mail address and other contact and personal details (or other allowed means of identification), and to select a password.

Ubookservice can ask you to provide additional payment and transaction related personal information, to the extent required to provide the services.

As an Expert, you also need to set-up a profile using the Web-App, which is available on websites other than your own. Ubookservice does not have any obligation under this privacy policy with respect to information which an Expert provides and which is intended to be publicly available.

Please bear in mind that false, incorrect, incomplete, or outdated information can prevent you from registering and using the Services or the Web-App or impair Ubookservice’s ability to provide you with the Services or the Web-App and to contact you.

Ubookservice’s Web-App provides a comprehensive solution to Users and Experts, which enables them to contact each other, schedule an appointment, form a contract, pay and receive fees, interact and manage their engagement by using the Web-App. The Web-App is installed on Ubookservice’s servers, and when you use the Web-App, the information routed via the Web-App is accessible to Ubookservice.

When you use the Services or the Web-App, Ubookservice will collect information, such as session durations, page impressions, Internet protocol (IP) addresses, the domain name that served you to access the Services or the Web-App, and content types and origins.

Ubookservice will also store information related to online data or metadata that is routed through Ubookservice’s servers, such as web page addresses, structure, data fields and images.

The stored data will be attributed to you in person, only to the extent necessary for the use of the Web-App or the Services, as set in the following section. In all other cases, Ubookservice will anonymize the data and will not knowingly use the data to personally identify you.

Further information is collected when you and Ubookservice exchange communications, for example, when you submit an inquiry to customer support at: support@ubookservice.com.

Ubookservice does not actively collect any personal information that is based on your geographical location, except for the country that you reside in when accessing the Services or the Web-App.

However, certain location-based information is stored on Ubookservice’s servers, for example if you use the Services or the Web-App to access geographic based services.

Ubookservice will use such information subject to this privacy policy and will anonymize such data as soon as it is no longer necessary for the performance of the Services by Expert or the use of the Web-App.

Ubookservice uses personally identifiable information for the following purposes and for as long as they serve such purposes:

1 - To provide and operate the Services or the Web-App.

2 - To send you updates and notices and to provide you with information related to the Services or the Web-App, provided that Ubookservice will not share your e-mail address or any other personally identifiable information with online advertisers and advertising networks, without your explicit consent.

3 - To enforce the Agreement.

4 - To contact you as and when it is necessary for providing the Services.

5 - To comply with any applicable law, respond to lawful requests of personal information by public authorities, and assist law enforcement agencies as required, including to meet national security; in any case where Ubookservice believes that the use of the information is necessary to prevent imminent physical harm or damage to property.

6 - To collect fees and debts, and to prevent fraud, misappropriation, infringements, identity thefts and any other misuse of the Services or the Web-App.

7 - To take any action in any case of dispute, or legal proceeding of any kind between you and Ubookservice, or between you and other users or third parties with respect to, or in relation with the Services or the Web-App.

As a Ubookservice user, your personal information is maintained, processed and stored by Ubookservice, our affiliates, and our service providers in the United States or other jurisdictions.

Ubookservice complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States.

Ubookservice has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

In compliance with the Privacy Shield Principles, Ubookservice commits to resolve complaints about our collection or use of your personal information. European Union individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Ubookservice at: privacy@ubookservice.com

For any Privacy Shield related complaints that are not resolved within 45 days, you can file a complaint with Whistic, our independent dispute resolution provider, at the following website: https://www.whistic.com/privacyshield/complaints#/intro. The services of Whistic are provided at no cost to you.

Ubookservice is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).

The Experts controlling and operating the Ubookservice Web-App will be considered the controllers of such Clients’ Data and are responsible for complying with all laws and regulations which are applicable to the collection and control of such Clients’ Data including privacy or data protection laws of all relevant jurisdictions.

Ubookservice cannot provide legal advice to Experts, but Ubookservice recommends that all Experts that create and maintain websites using Ubookservice platform should maintain clear and comprehensive privacy policies complying with the applicable laws and regulations.

Important notice about privacy of persons under the age of 16

Ubookservice strongly encourages parents to monitor their children’s use of the Web. Ubookservice will delete a child’s personally identifiable information if a parent so requests by sending an e-mail to support@ubookservice.com. If Ubookservice learns that a child under the age of 16 years has provided personally identifiable information to Ubookservice without verifiable parental consent, Ubookservice will use commercially reasonable efforts to delete such information from Ubookservice’s databases.

Ubookservice does not sell, rent or lease your personally identifiable information to third parties. Ubookservice shares personally identifiable information with others only in any of the following instances, or otherwise subject to your explicit consent:

1 - To operate the Services or the Web-App, including to store and process your information through a third-party hosting services and to process payments.

2 - To contact you. For example, Ubookservice uses a third party’s mailing platform to send you messages and updates from time to time.

3 - If Ubookservice believes that you have breached the Agreement or any other agreement with Ubookservice or abused your rights to use the Services or the Web-App or performed any act or omission that Ubookservice believes to be violating any applicable law, rules, or regulations. Ubookservice may share your information with law enforcement agencies, governmental agencies and other competent authorities as well as with other third parties, as may be required.

4 - If Ubookservice is required, or believes that it is required by law to share or disclose your information; In any case of dispute, or legal proceeding of any kind between you and Ubookservice, or between you and other users or third parties with respect to, or in relation with the Services or the Web-App (including a dispute between User and Expert), Ubookservice can use your information in preparing its legal case in connection with such dispute or proceedings.

5 - In any case where Ubookservice believes that sharing information is necessary to prevent imminent physical harm or damage to property.

6 - If Ubookservice organizes the operation of the Services or the Web-App within a different framework, or through another legal structure or entity, or if Ubookservice is acquired by, or merged with another entity it can share your information with the new entity who will operate the Services or the Web-App, provided, however, that those entities agree to be bound by the provisions of this privacy policy, with respective changes taken into consideration.

7 - Ubookservice can also share personally identifiable information with sub-contractors and other companies or organizations connected, or affiliated with Ubookservice, such as subsidiaries, sister-companies and parent companies.

8 - Ubookservice is liable for onward transfers of personal data to third parties.

Ubookservice also uses anonymous, statistical or aggregated information to properly operate the Services or the Web-App; to improve the quality and functionality of the Services or the Web-App; to enhance your experience; to create new services, including customized services; to change or cancel existing content or services, and for other internal and statistical purposes.

Ubookservice can share, publish, post, disseminate, transmit or otherwise communicate or make available anonymous, statistical or aggregated information to suppliers, business partners, sponsors, affiliates and any other third party, at Ubookservice’s sole discretion, provided, however, that Ubookservice will not knowingly, or intentionally use the information to reveal your identity without your consent.

Ubookservice uses Google OAuth in order to get access to your Google data as describes as follows:

1 - As part of your registration, you can choose to register using your Google account. As part of this process Ubookservice will create a Ubookservice account using your Google email address, and later on will use it as your system email address.

2 - If you choose to synchronize your Google Calendar with Ubookservice’s app, Ubookservice will access your Google calendar and will use it to display your availability on your Ubookservice calendar(s).

3 - If you choose to synchronize your Google Contacts with Ubookservice’s app, Ubookservice will import your Google Contacts into Ubookservice’s app and will use it to allow you to contact your clients.

4 - You can choose to export your Google data from Ubookinfo’s app at any time.

If you are an Expert and registered to the Web-App, then you can access your personal account and edit or amend your personal information at any time using the designated user interface in the Web-App.

If you find that the information on your personal account is not accurate, complete or updated, then you can make all necessary changes to correct it. Otherwise, both Experts and Users can contact us at: support@ubookservice.com.

At any time you can opt out of Ubookservice’s mailing lists, by sending Ubookservice a removal request to: support@ubookservice.com. It can take up to ten (10) business days for your opt-out request to take effect.

If you wish to delete your personally identifiable information that is stored in Ubookservice’s database, you can send a request to delete information to: support@ubookservice.com. Ubookservice will inform you whether it can accept your request. Ubookservice will strive to accept requests to delete personally identifiable information. Ubookservice can refuse your request, for example, if Ubookservice believes that removal of certain information can harm other users.

In any case, Ubookservice can keep any aggregated or anonymized information for statistical, marketing and other purposes, indefinitely.

It is Ubookservice’s policy to keep Expert personal information on file unless specifically requested to be deleted.

Ubookservice and third parties on its behalf implement information security systems and procedures to secure your personal information. While such systems and procedures reduce the risk of security breaches, they do not provide absolute security.

Therefore, Ubookservice cannot guarantee that the Services or the Web-App will be immune from any wrongdoings, malfunctions, unlawful interceptions or unauthorized access to the information stored therein and to other information security risks, or that your private communications on or through the Services or the Web-App will remain private.

We restrict access to personal information you provided Ubookservice to our employees, contractors, vendors and agents who need to know that information for the purposes described in this privacy policy.

These individuals are obligated to keep your personal information confidential and they can be subject to penalties, termination of relations and criminal prosecution, if they fail to comply with such obligations.

Please note that under the GDPR Ubookservice processes personal data as a data processor. As such, Ubookservice is committed to assist ubookservice’s data controllers to fulfill individuals’ rights under the GDPR.

If you wish to exercise your rights under the GDPR or have any questions in this matter, please contact the relevant Ubookservice’s data controller directly. Should you need Ubookservice’s assistance to indicate who the relevant Ubookservice’s data controller is, please feel free to contact us at: privacy@ubookservice.com.

To the extent required and upon a written request from Ubookservice’s data controller, Ubookservice will assist the Ubookservice’s data controller to fulfill your rights under the GDPR.

Ubookservice uses cookies when operating the Services or the Web-App. Cookies are packets of information sent by Ubookservice’s servers to your web browser and then sent back by the browser.

Ubookservice uses cookies for various purposes, for example, to save you the need to re-enter your password each time you log-in to the Services or the Web-App, to facilitate the use of the Services or the Web-App, to collect information for statistical and analytical purposes, to verify information, to customize the Services or the Web-App to your personal preferences and for information security purposes.

Some of the cookies can expire when the session ends, and you exit your browser. Other cookies can be stored on your computer’s hard drive. If you wish to block the cookies, then please use the help button in your browser and follow the necessary instructions. However, bear in mind that disabling cookies can complicate or even prevent your use of the Services or the Web-App, or certain features thereof.

Ubookservice stores and processes the information through third party hosting services in the USA or in other jurisdictions, at its discretion. If you are in the European Economic Area, or in any other jurisdiction that regulates the transfer of personal information outside that jurisdiction, then you hereby grant Ubookservice your explicit and unambiguous consent to transfer your personal information to the USA or to any other jurisdiction where Ubookservice’s hosting services operate, for the purposes described in this privacy policy.

Ubookservice is doing its utmost to comply with this privacy policy. If you have any questions, concerns or complaints regarding this privacy policy and the enforcement thereof, please refer them to: support@ubookservice.com.

After receiving your complaint, Ubookservice can contact you to better understand your concerns and will make all efforts to promptly answer your question or resolve your complaint to your full satisfaction.

Ubookservice can change and update the terms of this privacy policy from time to time. Changes will take effect seven (7) days after their initial posting on the Website or the Web-App, unless Ubookservice amends this privacy policy to comply with legal requirements. In the latter cases the amendments will become effective as required or ordered.

Last Updated: July 1, 2023